Cancellation policy
How your subscription works
The offers on our main product page are subscriptions. If you’d rather place a single order, choose Try Pouches Once. When you place a subscription order, you agree to recurring payments. You pay the price shown on the product page and at checkout for your first order. After that, refills are charged automatically every 30 days, at the refill price of the plan you chose, until you cancel. Your first order may include extra pouches or free gifts, so it can differ from your refills. The product page and checkout show what you pay today, what each refill costs, and how often it is charged. There is no minimum commitment and no cancellation fee. To stop your next refill, cancel at least 3 calendar days before your billing date.
Reminders
Before each billing date, we send you a reminder email with the amount and date of your next charge. If the price of your subscription changes, we will email you before the new price applies, and you can cancel before it does.
1. Ongoing Subscription Terms
By purchasing a subscription from NestOff, you agree that your subscription will automatically renew every 30 days until canceled. Your selected payment method will be charged automatically on each scheduled billing date. There is no minimum subscription term and no early cancellation fee.
2. First Subscription Order
Your initial subscription order is covered by our voluntary 30-day return policy, subject to the eligibility requirements stated in our Refund Policy. The 30-day return period applies to the initial subscription order only and does not restart with each subscription renewal. Please refer to our Refund Policy for full return eligibility and refund terms.
3. Subscription Renewal Orders
Subscription renewal orders are not eligible for returns or refunds under our voluntary 30-day return policy, except where the product is damaged, defective, or incorrect, or where required by applicable law.
4. How to Cancel Your Subscription
You may cancel your subscription at any time by emailing us at info@nestoff.com [or through your customer account at LINK]. To prevent your upcoming renewal, your cancellation must be submitted at least 3 calendar days before your next scheduled billing date. For example, if your next scheduled billing date is September 15, your cancellation must be submitted no later than September 12.
5. Cancellations Submitted Less Than 3 Days Before Renewal
If your cancellation is submitted less than 3 calendar days before your next scheduled billing date, the upcoming renewal will still be charged and processed. Your cancellation will take effect after that renewal, and no further renewals will be charged. That renewal order is subject to the renewal order terms in Section 3.
6. Recurring Charges
By purchasing a subscription, you authorize NestOff to automatically charge the payment method provided at checkout every 30 days until your subscription is canceled. Each recurring charge is based on the refill price and quantity shown on the product page and at checkout for the plan you selected. Any extra items or free gifts included with your first order are not included in your refills.
7. Failed Payments
If a subscription payment fails, we may attempt to process the payment again. You are responsible for keeping your payment information valid and up to date.
8. Price Changes
Subscription prices may change from time to time. If the price of your subscription changes, we will email you at least 7 days before the new price takes effect. If you do not wish to continue at the new price, you may cancel before the new price applies, following the cancellation terms in Section 4.
9. Applicable Consumer Rights
Nothing in this Subscription Policy limits any mandatory rights you may have under applicable consumer protection law.
